Shipping policy

Thank you for shopping with Michael Miele Store. This Shipping Policy explains our order processing, shipping, delivery, and tracking procedures.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of high order volume, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to contact you.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Shipping availability for a particular address will be confirmed during checkout.

Estimated Delivery Time

After an order has been processed and shipped, estimated delivery is generally:

Standard Shipping: 5–10 business days

Delivery times are estimates rather than guaranteed arrival dates. Carrier delays, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control may affect delivery.

Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Any free-shipping offer or promotional shipping rate, when available, will be clearly displayed on our website or during checkout.

Order Tracking

When tracking information is available, customers will receive shipping confirmation and tracking details after the order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at eduardam3nezes@gmail.com or (781) 572-9330.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Delayed Packages

Occasional carrier delays may occur after an order has been shipped.

If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us so that we can review the situation.

Lost or Damaged Packages

If your package arrives damaged, please contact us promptly and provide your order number, a description of the issue, and photographs of the damaged item or packaging when applicable.

If tracking indicates a delivery problem or a package appears to have been lost in transit, contact us so we can assist with the appropriate next steps.

Multiple Shipments

In some circumstances, products from the same order may arrive in separate packages. When available, separate tracking information will be provided for each shipment.